Returns & refunds.

Start with a message

Use our Contact page before sending anything back. Include your order number, the balls and quantity you want to return, and the reason. For a wrong item, shipping damage or a grading concern, include clear photos if available. We will provide return instructions and the return address; there is no walk-in return service.

Return eligibility

For a change of mind or preference return, request the return within 30 calendar days after delivery. The balls must be the same balls supplied and remain in the condition and grade in which you received them: no additional play, wear, markings, alteration or substitution. Opening the package to inspect the balls is allowed.

Pack approved returns securely and send them within 14 calendar days after we provide return instructions. Keep your tracking receipt. Do not send an unapproved return.

Who pays shipping?

You pay return postage for a change of mind or preference return. Original shipping charges are not refunded for these returns. If your order shipped free, we do not deduct a new outbound shipping charge from your refund.

If we confirm that we sent the wrong item, supplied balls below the advertised grade, or that the order arrived damaged, Rush’s covers reasonable return postage using the label or method we arrange. Contact us before buying postage. We will arrange a replacement when available or refund the affected products and applicable tax; if you return the entire order because of our error, we also refund the original shipping charge.

Refund amount and timing

Approved returns are refunded to the original payment method for the amount actually paid for the returned products, including their allocated discounts and applicable refunded sales tax. You may return an eligible part of an order; refunds are based on the returned quantity. Shipping is handled as described above.

We normally inspect received returns and issue approved refunds within 5 business days. Your bank or payment provider may take additional time to post the credit. We will contact you if a return does not meet the policy rather than automatically issuing a refund.

What counts as a grading concern?

Reclaimed balls have been played before. Markings, logos, blemishes, discoloration and wear within the stated grade are part of the product description. Representative photos are condition examples, not a promise of the exact balls supplied. Read our grading guide and product disclosures before ordering.

Mixed model years, models or colors that match an assortment’s stated description are not a packing error. If you believe a ball falls below the advertised grade, stop using it and contact us so we can review it. The change-of-mind condition rule does not prevent you from reporting an item that arrived incorrectly described.

Mixes, special editions and other purchases

This policy also applies to custom mixes and special editions purchased on this website. Exchanges depend on available stock; a refund and a new order may be the simplest option. Purchases made through eBay are handled through eBay’s order and return process and the terms shown on that listing.

This policy does not limit any rights or remedies that applicable law gives you. The policy displayed when you place your order applies to that order.